IVAN MASWANGANYE

Credit control and Collection agent

Power Fleet · 2025 – Present

Executed timely and effective follow-ups on due accounts to ensure successful debt recovery whilst adhering to legal regulations. Negotiated tailored payment plans with debtors through both phone and email communications, thereby boosting debt recovery rates by 30%. Maintained precise records of all debtors' interactions and payment arrangement using CRM systems, safeguarding data integrity. Evaluated account information and credit history to discern debtor's capacity to pay, optimizing collection prioritization. Formulated bespoke debt recovery strategies for high-risk accounts.

Debt Collection

Norton Lambrianos Attorneys · 2024 – 2025

Executed prompt and efficient follow-ups on overdue accounts to assure successful debt recovery whilst complying with legal regulations. Engaged debtors via phone and email to negotiate payment arrangements and resolve outstanding balances effectively. Maintained accurate records of debtors' interactions, payment arrangements, and account status updates using internal CRM systems. Investigated and resolved discrepancies in debtors accounts, ensuring precise billing and fostering customer confidence.

Call Centre Agent

Road Accident Fund · 2013 – 2022

Resolved an average of 80 customers inquiries daily, sustaining 95% customer satisfaction rating. Identified and instituted a new call routing system, resulting in a 15% reduction in call waiting times. Provided exemplary service and support to clients regarding accident claims. Managed a high volume of inbound and outbound calls efficiently whilst maintaining professionalism and courtesy. Exercised conflict resolution skills to de-escalate challenging situations and supply constructive solutions to customers concerns.